Privacy & Refund Policy

We collect the following types of data during your use of the platform:

Your information is used only for legitimate business purposes, including:

• Processing internship enrolment and payment
• Assigning projects and tracking submissions
• Generating and issuing internship certificates
• Sending transactional updates and reminders
• Customer support and technical troubleshooting
• Improving the platform and user experience
• Legal record-keeping and compliance

We process your data based on:

• Contractual necessity – to provide services you have paid for
• Legitimate interest – to improve and secure our platform
• Consent – for marketing or optional data collection (if applicable)
• Legal obligation – to meet regulatory or tax requirements

We do not sell, rent, or trade your data to any third party.

Your data may be shared only:

• Internally, for processing certificates and dashboard services
• With trusted cloud infrastructure partners (e.g., database providers, file storage) under strict confidentiality agreements
• When legally required (e.g., tax audits, legal investigations)

We use encryption, access restrictions, and secure cloud hosting to protect your personal information. Only authorised staff can access user records.

• Your account and certificate records are retained for future verification and reference
• You may request deletion of your account, but issued certificates will remain archived
• Inactive accounts may be anonymised or deleted after 24 months of inactivity

You have the right to:

• Request access to your data
• Request corrections to inaccurate information
• Request deletion of your account and personal data
• Withdraw consent (where applicable)
• Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise any of the above rights, contact support@internvault.com

We use basic cookies to:

• Maintain your login session
• Store preference settings
• Track anonymised usage data to improve performance

You can disable cookies via your browser settings. However, some features may not function properly.

InternVault is not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date.

If you have questions about this policy or how your data is handled:

Once your payment is completed and access to the first internship project is granted, no refunds will be issued, under any circumstances.

This applies regardless of:

• Personal schedule changes
• Lack of time or motivation
• Change of mind
• Inability to complete the assigned project
• Unused portion of the internship duration

We urge users to consider the timeline and commitment before enrolling.

If you:

• Made a successful payment, but
• Did not receive access to the project dashboard or any platform service due to a verified technical error,

Then you may request a refund within 48 hours of the transaction by emailing support@internvault.com with proof of payment.

Refunds in this case will be processed within 7–10 business days.

Users may upgrade to a longer-duration plan (e.g., from 1 month to 3 months) by paying the difference in plan cost.

Conditions:

• Upgrade requests must be made before the current duration is completed
• Downgrades or partial refunds are not allowed under any circumstance

To request an upgrade, contact support@internvault.com with your registered email ID and payment reference.

• Purchased plans are tied to the individual who registered.
• Transferring or gifting access to another person after payment is not permitted.
• Refunds will not be issued for purchases made using incorrect personal details.

If a chargeback or payment dispute is raised after access has been granted, InternVault reserves the right to:

• Revoke certificate eligibility
• Blacklist the user from future internship opportunities
• Share incident details with partner platforms if necessary

Please reach out to us directly first — we are here to help and resolve issues fairly.

For all refund or upgrade-related queries:

We aim to respond within 2 business days.